![]() ![]() The Upgrade version costs less but always requires the presence of a prior release to install. ![]() Hello Leanette, sorry you’ve had some difficulties… What Adobe Support told you sounds right – you accidentally bought an Upgrade version instead of the Full version. Does this backward policy work for me for this situation where it doesn’t cost a lot? I don’t mind paying $30 or $40 to fix a mistake of my own, but $200+ is unrealistic. They should of never let me download a version that was evidently missing a prior version, this is shame on them. I already forked out $170 for a version that never worked, why would I pay another $200+ is beyond me. They tell me I need 1 version of the last 3 releases which are no longer available or I can buy another version Acrobat X Pro for $199 or the full version for $499 and that would solve my problem. Adobe support team is telling me I bought the Upgrade version of Acrobat 9 Pro and I need a serial # of an older version which I explained to them my older version was a trial order and it doesn’t supply me with a serial #. I never did anything with it till now trying to get it to work (shame on me). I purchased Acrobat 9 Pro back in October 2008 from the Adobe website after a trial version expired, and I never got the thing to work cause it kept asking me for a serial # of a previous version. ![]()
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